Responsible Gaming

LotosCasino is powered by Cassava Enterprises (Gibraltar) Limited, one of the most trusted names in the online gaming industry.

Cassava is dedicated to providing members with a responsible gaming environment. Not only is it our mission to provide our members with the most entertaining gambling experience, but it is also our duty to help prevent compulsive usage of, and underage products.


We have implemented the following company policies and tools:

Protection of minors
Preventing compulsive gambling
Deposit limits
Self-exclusion

Protection of minors

In line with the Government of Gibraltar's Gaming Ordinance, LotosCasino does not allow anyone under the age of 18 to gamble or place bets. LotosCasino has not been designed to attract children or adolescents. We actively discourage and track persons under the age of 18 who attempt to use the services available at LotosCasino. We use sophisticated verification systems which attempt to identify minors who log in to use our services.

Nevertheless, we recognise that the internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect children from underage gambling. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programmes.

More tips for parents:

  • Do not leave children unattended near your computer when you are logged in to your LotosCasino account.
  • Protect your gambling programs with password access.
  • Do not allow persons under 18 to participate in any gambling activity.
  • Keep your LotosCasino username, password and deposit method details out of the reach of children.
  • Educate your children about the legality and the potential damage of underage gambling.
  • Limit the length of time your children spend online.

Unfortunately, no system is foolproof. If you know a person under the age of 18 who is registered with LotosCasino, please notify our Operations Department.

Preventing Compulsive Gambling

LotosCasino recognise that while most people gamble for entertainment, a small number of people can become obsessed with the potential monetary gains our games offer. Even though studies suggest that only a very small percentage of the adult population encounters compulsive gambling problems we take this matter exceedingly seriously and have accordingly implemented a number of measures to address this problem:

  1. LotosCasino's training programme incorporates methods and techniques that assist our employees in recognising and taking appropriate actions when they identify compulsive or underage gambling.
  2. We have implemented an easy to use self-exclusion programme for those who may need our assistance. Upon your request, we will cancel your membership and will prevent you from entering our casino or poker room.
  3. We let you set your own maximum allowed deposit amount.
  4. Upon your request, we will remove your name from our email list.

Remember

  • Gambling is a form of entertainment. It is not a way to get rich quickly and pay off your debts.
  • Gambling is a game of chance. There are no formulas that guarantee winnings.
  • Make sure that the decision to gamble is your choice.
  • Never try to chase your losses.
  • Check the amounts you spend on a regular basis in the Cashier.
  • Make sure you know the rules of the games you play.

Like many things, what is enjoyable in moderation can be disastrous in excess. If you suspect that you may have a gambling problem, you may seek professional help from the following organizations:

Gamblers Anonymous
National Council on Problem Gambling
GamCare
Helping Hand/IGC

If you are worried about your gambling habits or you want to know more about the signs of compulsive gambling, try our self-assessment test.

Deposit limits

At LotosCasino we give you the tools to control the amount of money you use to gamble.

Should you need help you may contact member support and a representative will help you set your limits. You can set your own monthly deposit limits and request to adjust them at any time online through the cashier.

To help you set limits that are right for you, try answering this short questionnaire:

  1. Establish what constitutes an acceptable loss before starting to gamble.
  2. Note how often you play.
  3. Note how long you play during each gaming session.

Use your answers to determine how much you would like to allow yourself to spend per day, per week or per month.

Self-Exclusion

If, at any stage, you become concerned about your gambling behavior, you can request one of the following:

  • A one day cooling off
  • A seven day cooling off period
  • A two weeks cooling off period
  • A one month cooling off period
  • Two months cooling off period
  • Three months cooling off period
  • A six month self-exclusion period

During these periods we will block your account. Any new accounts you might attempt to open during the exclusion period will also be blocked as soon as detected. In addition, LotosCasino will take all reasonable measures to make sure you do not receive any promotional material during this time.

During the self-exclusion period, the request for temporary blocked access will be enforced and irrevocable. You may call our member support team to re-activate your account once the self-exclusion period has ended. We reserve the right at our own sole discretion to withhold all deposited and related monies in relation to such accounts.

You can request a self exclusion period by calling our Member Support Team. Representatives are available by phone, email and live chat 24 hours a day, 7 days a week. You can request a self-exclusion or a cooling off period online through the cashier. 

If you are unsure about requesting self-exclusion, ask yourself the four questions below:

  • Is gambling interfering with your work or other responsibilities?
  • Are you trying to make up for prior gambling losses?
  • Are you recovering from an addictive disorder?
  • Do you gamble under the influence of alcohol or other influences?

If your answer is yes to at least one of them, we recommend that you request self exclusion and seek professional help.

For assistance regarding LotosCasino, please don't hesitate to contact us.